Baggage Claim: What Delta’s Customer Experience Manager Always Packs on Business Trips

Allison Auband began her career with Delta Air Lines in 1985 as a flight attendant. Over the past 37 years, she has steadily risen through the ranks at the Atlanta-based carrier, including leading more than 20,000 Delta flight attendants as Senior Vice President of Inflight Service as well as Vice President booking sales and customer service. , where she was responsible for more than 37 million customer contacts across 10 engagement centers in four countries.

Today, Ausband is executive vice president and director of customer experience at Delta. Needless to say, she is one of the most experienced executives in the travel industry and also an expert in preparing business trips.

Ausband recently shared more with Fortune on the essential items without which she never leaves the house.

Reliable technology

I started my career at Delta as a flight attendant and picked up some hard-to-break packing habits. One lesson that has stuck with me throughout this time is reliability – even though I’m not a deep sleeper, I never wanted to be late for a trip as a flight attendant. An additional alarm clock was mandatory for me as a backup for my hotel room alarm clock and a wake-up call. Obviously, technology has come a long way since then, so I’ve gone from physically waking up to making sure I have my power cords. Now I organize all my chargers and adapters in our someone somewhere toilet bag; I have one in each bag. And I never leave home without my iPad.

Minimalist packaging style

I’m a minimalist when it comes to most of my travels; it’s another habit that stuck with me from when I was a flight attendant. I usually fly for business so I only pack what I need – anything I travel gets worn out in the evening. There is no need for extra weight in the suitcase. And hey, less weight also means more fuel economy on the plane. A set of packing cubes is always handy, so I can separate what I need and see everything clearly in my suitcase.

Transition power suit and sneakers

I truly believe that a good pantsuit can work like armor, and it’s one of my favorite pieces to wear. But the key here is that it’s transient. I always pack a suit that can be worn with the same shoes I wear at home. Sneakers are my new best friend with suits. I certainly take my steps during my visits to the airport, and these platform sneakers are usually what you can find me in. They’re functional and comfortable, and they dress the suit enough that I can wear it to meet clients and co-workers during the day, and then dine out at night.

Breathable workout clothes

I’m sure other road warriors can relate to the difficulty of finding time to fit into a workout. I know mine apple watch constantly reminds me to close those pesky rings! So now, lululemon running leggings are a must-have when packing for any trip, business or pleasure. That’s the only thing I’m not considering. Having comfortable clothes that make me feel good makes training much easier to achieve. And luckily, when I’m not training on the floor, I can still stretch on board with one of our Platoon course on Studio Delta.

Airplane-Friendly Skincare

Frequent flyers know that hydration is key at 30,000 feet, so another must for me is airplane-friendly skincare. We recently brought in a clean beauty brand Cultivated Alchemist on board. They help us stock our Delta One toiletry bags with 100% natural, cruelty-free, plant-based skin and body care products. I got addicted to their vanilla watermelon lip balm to keep my lips hydrated throughout the trip – it has a permanent place in my carry-on.

This is an episode of Baggage Claim, a series featuring famous personalities from all walks of life and industries, revealing what they always pack when they travel, whether for business or pleasure. .

About Jonathan J. Kramer

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